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Buckley Wyatt: Communicating has never been Easier

Background

Buckley Wyatt Healthcare prides itself in recruiting healthcare professionals across all specialties and grades, for some of the finest hospitals – both internationally and in the UK.

The firm operates out of two offices based in London and Dubai with a total of 45 staff split across the two.

Challenge

Buckley Wyatt specialises in recruiting staff for a wide range of medical roles across the globe, with a particular strong client basis in the Middle East. With a headcount of 45 staff, the company has experienced massive growth within its short three and half years of existence and, with its increased presence across the globe, it needed to update and install a communications system that could handle its growing client demand.

Solution

In order for Buckley Wyatt to establish a robust telephone system, it needed to re-assess its entire communication network. After contacting a number of parties, it was finally introduced to PowercIT.

PowercIT provided a Mitel Unified Communications system for the London office.  This solution helps companies cope with communications complexity, as well as addressing the growing needs of increasingly mobile workers who now conduct business from their desks and in conference rooms, airports, warehouses, and vehicles. In addition this solution also addresses: Bringing together voice, video, data, and mobility applications on both fixed and mobile networks: with rich call control, integrated messaging and unified client software,

For Buckley Wyatt these enhancements represented a huge opportunity to not only dramatically improve day-to-day communications but also maximise employee efficiency, while dramatically decreasing costs.

Results

Since signing contracts, Buckley Wyatt has been able to revolutionise its entire communications system. The old telephone system has been replaced and Buckley Wyatt are now running VoIP which has resulted in huge costs savings, including the ability to call between London and Dubai free of charge. In addition, video conferencing has meant that sales staff are no longer tied to the office.

The end result is that Buckley Wyatt staff are free to focus on their core business jobs, safe in the knowledge that they are always connected.

“Throughout this entire process the level of service we’ve received from PowercIT has been faultless. When we originally approached them, they instantly stood out from the rest. When they presented to us, they tailored the presentation to fit our business model – we not given any old generic presentation. They made a special effort to understand our business and what we needed from a service. Also, visiting their demo rooms allowed us to easily see how the service could work for our business,” said Kavan Sampuran, CEO of Buckley Wyatt.

Read the full Case Study here.


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